WTF – Joby Broke!

WTF - Joby Broke!

[I’d feel less bad about it all if I hadn’t joked about Joby being a kid-equivalent. Geeze!]

So while attaching Joby to my bike, he broke. Seriously! A leg snapped right off
while I was bending it around my bike handle… you know like they show on Joby.com and the packaging where it’s wrapped around a rope or railing.

When inspected more closely a socket had split, so I could pop the ball back in. However, this didn’t leave me feeling all confident-like. Especially since I was putting my camera on my bike handles to take touring-TO time-lapse photos/video.  So I biked over to Black’s to see what I could do without my receipt and packaging.

They replaced it on the spot noting that this was the first one they’d ever seen broken.

Onto Joby 2.0.

11 thoughts on “WTF – Joby Broke!

  • January 22, 2007 at 7:37 pm
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    OMG! Glad your camera store made good, though. I just got a gorillapod this weekend literally minutes before my sweetheart became violently ill for the weekend, so I haven’t tried it or my new spy cam out.

    Reply
  • January 22, 2007 at 7:54 pm
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    Wow…I am surprised!  Did it actually break or just pop-apart?  I see snow on the ground, I am wondering if the cold caused it to be more brittle.  Either way, glad to see you got that resolved, you might want to let the folks at Joby know.

    Reply
  • January 22, 2007 at 8:25 pm
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    I bought a this afternoon and so far, I love it.  No mishaps so far.  I’m working on a self-portrait project this year.   My hope is that this funky little tripod will help me be more creative with my shots.

    Reply
  • January 23, 2007 at 4:51 am
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    Oh, what a horrid little moment. Good for Blacks. I’m going to look out and see if I can get one in the UK.

    Let’s hope you and your new buddy have a longer relationship – it’s so sad when one of you ends up broken!

    Reply
  • January 23, 2007 at 9:26 am
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    Thanks for the sympathy guys!  I was really impressed by Black’s response.

    Mel from Joby.com found this photo on Flickr less than 24-hours after it broke and told me they would have replaced it immediately too.  Great customer service!
     
    cmiper
      – I thought initially that it just popped apart.  But I had inspected all the joints in detail when I got it to see how it was put together and if I could pop off the legs at any point and snap on other footings (we were thinking of a suction cup foot).  After that inspection I knew it wasn’t supposed to pop apart ever. 

    One of the sockets split down the side, making it possible to pop the leg in and out… but leaving it much looser and me less confident it would still support my camera if I hit a bump.

    vj, Kaivalya – can’t wait to see your shots too.

    Reply
  • January 23, 2007 at 2:16 pm
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    charles has one of those neat gizmos too. i’m assuming your camera was ok.

    Reply
  • January 23, 2007 at 4:00 pm
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    I guess I better hold on to the receipt for it, glad to hear that there was no problem with getting it replaced quickly. 

    Reply
  • January 24, 2007 at 5:21 pm
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    Amanda – I hadn’t loaded the camera on yet, so it was fine.  Luckily or I would have been a very unhappy camper. 

    Tyson – good idea. But based on Mel  finding my comments on flickr and unsweetened.ca in under 24 hours, if you had a problem I think Joby.com would be all over getting things fixed for you.

    Reply
  • April 7, 2007 at 8:29 pm
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    [this is good] I have the original Gorillapod and this exact split of the socket happened to mine as well… but it was very cold weather.  I haven’t tried asking for a replacement but this post made me reconsider.

    Reply
  • April 8, 2007 at 11:37 am
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    Jay – go in and tell them what happened.  I’m sure they’ll look after you. 

    Reply

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